Política de reembolso


ATELIER BATAC offers a warrantee of up to one month from the time of the delivery of the products sold via its Website should they not comply with the applicable regulations. Products are understood to be in compliance with these standards as long as (i) they are as described and of the quality claimed; (ii) they have the features and qualities that are habitual in a product of the same characteristics, in light of the nature of the product itself and the specifications displayed on our Website and (iii) are suitable for the habitual use that is made of them.
Orders may be returned without cause and refunds issued within a period of no more than 14 calendar days from the date of delivery. In these cases, the products must be in the identical condition to their condition upon delivery, and the customer must return the original packaging and labels, along with the return form and a copy of the invoice with an indication of the products being returned and the reason.
Additionally, the customer must send an e-mail to hola@atelierbatac.com communicating the return and the reasons for it. If the reasons for the return are attributable to ATELIER BATAC due to product defects or delivery errors, the customer may choose to have ATELIER BATAC send a new product, for which ATELIER BATAC will assume the shipping costs, or the customer may elect a refund of the price of the product along with the shipping costs and any costs incurred in the return. Partial returns will be given partial refunds.
In the case of returns without cause, the customer will be responsible for paying the shipping and return costs. When the returned item is received, ATELIER BATAC will confirm the conditions of the product before issuing any refund.
ATELIER BATAC is not responsible for any return costs when the above procedure is not followed. Customized products may not be returned.
Refunds will be issued using the same system that was used for the purchase (customer account or card) within a period of 48 hours starting with the receipt of the returned order.