Política de envío

OBJECTIVE AND GENERAL TERMS

This document on General Contract Conditions, Sales Conditions and Privacy Policy (hereinafter “General Terms and Conditions”) regulates the use of the website www.atelierbatac.com (hereinafter “the Website”) owned by Cristina Gómez Oña. ATELIER BATAC is a duly registered trademark in Spain and internationally, belonging to Cristina Gómez Oña, who resides at 08012 Barcelona, C/ Torrent de l'Olla nº 174, Local 1, (hereinafter ATELIER BATAC).
ATELIER BATAC provides information on her products and services and offers sales via the Website. People wishing to acquire the company’s products must complete the sales form and accept the version of these General Terms and Conditions that is displayed on the Website at the time of the purchase.
Users who access the Website without making any purchases are also subject to these General Terms and Conditions when applicable.
The Website is intended for users 18 years of age or older.

PRODUCT INFORMATION

The product descriptions that appear on this Website reflect the finished products as closely as possible. However, this information and the product photos and videos published on the Website are for the purposes of illustration only. The price of the products may not include shipping and other costs, which will appear in detailed form before the sale is final.

TAXES
The purchases that are made and delivered within the territory of EU member states are subject to VAT. Purchases and deliveries made outside the European Union and in the Canary Islands Ceuta and Melilla are exempt from VAT, the application of other taxes and/or customs fees in any of these other territories notwithstanding.

AVAILABILITY

Should a product that has been ordered not be available, the customer will be informed via e-mail of the full or partial cancellation of the order. The partial cancellation of an order due to lack of product availability does not give the customer the right to cancel the full order. If a customer wishes to return a delivered product as a result of the unavailability of another product, he or she will be subject to the conditions in the section on Returns.

PAYMENT

Any purchase on the Website is paid for when the order is final via a credit card, a debit card or PayPal. The corresponding shipping fees are added to the initial price of the products displayed on the Website. All this information will be displayed in detail before the sale is final and will be explicitly accepted by the customer.
For each order, ATELIER BATAC will send a purchase receipt to the e-mail address provided on the order form. A legal invoice will only be issued if it is expressly requested.

SECURITY

ATELIER BATAC has the highest level of security measures in place for its payment system, making use of a secure server and SSL (Secure Socket Layer) protocol, which establishes an encrypted connection using 128-bit algorithms that are intelligible only to the customer’s computer and the Website, thus guaranteeing that the customer is sending data to ATELIER BATAC and that the data are encrypted, preventing third party access. ATELIER BATAC does not have access to confidential data regarding the payment methods used.

FINALIZATION OF ORDERS

Once the customer has accepted the General Terms and Conditions and finalized the order, the customer will be sent a confirmation e-mail with the order details.

CANCELLATION OF ORDERS

The cancellation of orders will be carried out in writing via an e-mail to hola@atelierbatac.com, and cancellations will only be accepted for products that have not yet left our warehouses.
Once the order has been shipped, no cancellations will be accepted. In these cases, orders will be subject to the procedures outlined in the section on “Returns.”

DELIVERY PERIODS AND LOCATIONS, PRODUCT LOSS

1. PRODUCT DELIVERY

ATELIER BATAC assumes the obligation to ensure the delivery of the product in perfect condition to the address indicated on the order form. ATELIER BATAC is not responsible for delivery errors resulting from customer omissions or errors when entering delivery data into the order form.

2. DELIVERY PERIOD

The delivery periods indicated on the order form are approximate. Depending on the country of delivery, the maximum delivery period can range from two to three days. For deliveries abroad, the period will be of six to seven days.
Deliveries will be considered made at the time when the transport company has made the delivery available to the customer via the transport company’s control system. Should an order be returned to ATELIER BATAC because the customer was not present to accept the delivery, the customer will be responsible for the shipping costs for a new delivery, plus the administrative costs, which will be invoiced separately.
In the case of delivery delays attributable to ATELIER BATAC, the customer will be able to cancel the order using the procedure described in the section on Returns.
Should an order be lost, an incident report will be filed with the transport company and may take between – and – days to resolve.

4. DILIGENCE UPON DELIVERY

At the time of each delivery, the customer is responsible for confirming the status of the order in the presence of the delivery person and should note any defect on the delivery receipt. If after this time the customer observes any defect, breakage, dent, etc. in the product, he or she must inform ATELIER BATAC in writing, via an e-mail to hola@atelierbatac.com, in a period of no more than seven working days from the receipt of the order.